Privacy Policy

Introduction

Welcome to ORANGECARETW LTD ORANGECARETW LTD (“us”, “we”, or “our”) operates INWAN App. (hereinafter referred to as “Service”). Our Privacy Policy governs your visit to INWAN App. We explain how we collect, safeguard, and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).

Information Collection and use

Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”)

The types of personal information we may collect about you include:

Identity Data including first name, last name, and date of birth
Contact Data including email address and telephone numbers.
Financial Data including payment data when users engage in payment transactions through the site, including but not limited to bank account data, credit card, virtual account, instant payment, internet banking, and retail outlets.
Transaction Data including the type, quantity, and/or description od the products or services purchased, delivery address, payment channel used, transaction amount, transaction date and time, as well as other transaction details.
Technical and Usage Data including internet protocol (IP) address, your login data, on-page views and sessions, acquisition sources, search queries, and /or browsing behavior, information about your access and use of our website, including through the use of internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
Profile Data including your username and password for the Berest App, delivery address, purchases or orders you have made with us, support requests, reviews and ratings you have made, sent received, and shared through our platform, the information you have shared with our social media platforms.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities, or events.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information that you directly provide to us, including when you register for an account, through the 'contact us' form on our website, or when you request our assistance via email, or over the telephone.
Indirectly: We may collect personal information that you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone, and in your online inquiries.
From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more details on the use of cookies.

Why do we collect, hold, use, and disclose personal information

We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use, and disclose your personal information

Purpose of use/disclosure	Type of Personal Information
To verify your identity	Identity Data Contact Data
To Process all types of your requests, activities, and transactions carried out through the Site, including the purpose of delivering products to Users.	Identity Data Contact Data Profile Data Transaction Data Financial Data
To contact and communicate with you about any inquiries you make with us via our application and website.	Identity Data Contact Data
To enable you to access and use the INWAN App, and to contact and communicate with you about our services (including in response to any support requests you lodge with us or any other inquiries you make).	Identity Data Contact Data Profile Data
For internal record keeping, administrative, invoicing, and billing purposes.	Identity Data Contact Data Financial Data Transaction Data
For analytics including profiling on our website, market research, and business development, including operating and improving our Services, associated applications, and associated social media platforms.	Profile Data Technical and Usage Data Transaction Data
For advertising and marketing, including sending you promotional information about our events and experiences and information that we consider may be of interest to you.	Identity Data Contact Data Technical and Usage Data Transaction Data Profile Data Marketing and Communication Data
To run promotions, competitions, and offer additional benefits to you.	Identity Data Contact Data Profile Data Marketing and Communication Data
To comply with our legal obligations or if otherwise required or authorized by law.	Any relevant personal information
To monitor the usage of our service.	Profile Data Transaction Data

User-Generated Content Policy

At ORANGECARETW LTD, we value the contributions of our community members. This User-Generated Content Policy ("Policy") outlines the terms and conditions for submitting, posting, or sharing content created by you ("User Content") on our platform INWAN App & Website ("Platform").

Type of User Content

includes but is not limited to text, images, videos, reviews, comments, and other forms of media that you contribute to our Platform.

Acceptable and Unacceptable Content

Acceptable Content: Content that is relevant, respectful, and adheres to the community guidelines.
Unacceptable Content: Content that is illegal, offensive, discriminatory, or harmful in any manner will be removed immediately.

Intellectual Property Rights

By posting User Content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute your content in connection with the Platform and our services.

Content Moderation

We reserve the right to review, edit, or remove any User Content that violates this Policy or is otherwise deemed inappropriate.

Limitation of Liability

We are not responsible for any User Content posted on our Platform. Any views or opinions expressed in the User Content are those of the individual users and do not necessarily reflect the views of ORANGECARETW LTD.

Compliance with Laws

User Content must comply with all applicable laws, including but not limited to copyright laws and privacy regulations.

Amendments

We may update this User-Generated Content Policy at any time. Changes will be posted on this page, and your continued use of the Platform after such changes have been posted will constitute your agreement to the modified Policy.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for more extended time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Indonesia or Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia or Taiwan and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ORANGECARETW LTD will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Business Transaction

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

In other cases, We may disclose your personal information to

our employees, contractors, and/or related entities;
IT service providers, data storage, web-hosting, and server providers;
marketing or advertising providers;
professional advisors, bankers, auditors, insurers and insurance brokers;
payment systems operators;
our existing or potential agents or business partners;
sponsors or promoters of any promotions or competitions we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorized by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights;
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third-party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

User Choices and Transparency

Mobile devices in general (iOS and Android) have settings that allow the INWAN app to access specific data only with the User's consent. iOS devices will provide notifications to Users when the INWAN app first requests access to such data, while Android devices will notify Users when the INWAN app is first loaded. By using the app and granting access to it, Users are considered to have consented to the collection and use of their Personal Data on their device

Subject to applicable law, you may have certain rights in respect of your personal information. You can exercise some of these rights directly within the App at any time, including:

After a successful buying and selling transaction through the Site, you have the opportunity to provide ratings and reviews to us. This information may be publicly visible with the User's consent.
You can access and modify information such as email addresses, phone numbers, date of birth, gender, address lists, payment methods, and bank accounts through the settings feature on the Site.

If you no longer wish to use the Services, you may choose to delete your entire account directly through the App.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last Updated” at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us by email: [email protected]